877app Privacy Policy
Your personal information is our top priority. Learn in detail how we collect, store, and protect your data.
Introduction and Scope
877app ("we", "us", "platform") provides a safe and reliable online casino and sports betting experience for players in Bangladesh. This privacy policy explains how your personal information is handled when you use our website, create an account, make a deposit, or use our support services.
By using our platform, you are considered to have accepted the terms described in this privacy policy. This policy may be updated from time to time; we will notify you appropriately of any significant changes. This policy is closely connected to our Terms and Conditions and Responsible Gaming policy.
1 What Information We Collect
When you register and use services on 877app, we collect various types of information as described below. The purpose and scope of each category is listed separately.
Identity Information
Information we collect when you create or verify your account:
- Full name
- Date of birth (for age verification)
- Email address
- National ID or passport number (for KYC verification)
- Current address
Financial Information
We collect the following to process transactions and prevent fraud:
- bKash, Nagad, Rocket, or Upay number
- Bank account details (where applicable)
- Deposit and withdrawal history
- Transaction dates and amounts
Technical Information
Information automatically collected when you use our website:
- IP address
- Browser and device type
- Cookie and session data
- Page visit and click information
Gaming Activity Information
We store the following to ensure safe and responsible gaming:
- Bet and game history
- Win/loss records
- Session duration
- VIP level and bonus usage
Communication Information
When you contact our support team:
- Live chat history
- Email messages and attachments
- Complaint and resolution records
Location Information
To confirm the geographic availability of our services:
- Country and region (derived from IP address)
- Currency preference
- Language preference
2 How Your Information Is Used
877app uses your personal information only for the following legitimate purposes. We never use your information for unnecessary or unlawful purposes.
| Purpose | Details |
|---|---|
| Account Management | To handle registration, login, identity verification (KYC), and account security. |
| Financial Transactions | To receive deposits, process withdrawals, and verify information to prevent fraud. |
| Responsible Gaming | To detect unusual gaming behavior and, where needed, set limits or provide support. |
| Customer Support | To resolve your complaints, questions, and issues quickly and effectively. |
| Bonuses and Promotions | To analyze your activity and provide relevant bonuses and offers. |
| Security and Compliance | To comply with anti-money laundering (AML) requirements and applicable legal obligations. |
| Platform Improvement | To analyze user experience and improve the platform's functionality and design. |
3 Data Storage and Security Measures
877app uses industry-standard technology and practices to protect your personal information. The key features of our security framework are listed below:
- SSL Encryption: Every data transfer between you and our servers is protected by 256-bit SSL encryption.
- Secure Servers: Our data centers operate in accordance with international security standards and are protected against unauthorized access.
- Access Control: Only authorized personnel can access the necessary data, and audit logs of all access are maintained.
- Data Retention: Data for active accounts is retained for as long as necessary. Even after an account is closed, certain data may be kept for a defined period in line with legal obligations.
- Regular Security Reviews: The security of our systems is ensured through regular audits and testing.
Steps in Case of a Data Breach
If there is any reason to believe the security of your information has been compromised, 877app will immediately take the following steps:
- Identify and contain the incident
- Notify affected users in a timely manner
- Take the necessary corrective action
- Implement effective measures to prevent recurrence
We believe transparency and prompt action are the best security policy.
4 Sharing Information with Third Parties
877app does not sell your personal information or disclose it to third parties for commercial purposes. However, information may be shared in limited circumstances for service operations:
Payment Service Providers
Payment providers such as bKash, Nagad, Rocket, and Upay receive only the minimum information needed to process transactions. They follow their own privacy policies.
Technology Partners
Game software providers such as Pragmatic Play, Evolution Gaming, or Spribe use only the information necessary for the gaming session. Personally identifiable information is not shared.
Legal Authorities
Information may be provided in response to court orders, valid requests from investigative agencies, or legal obligations. In such cases, we always aim to comply with the law.
Fraud Prevention
Limited information may be shared with anti-money laundering (AML) and fraud detection agencies, which is done in the interest of protecting all users.
Business Transfers
In the event of a company merger or acquisition, information may be transferred. The new owning entity will also be bound by this privacy policy.
With Your Consent
Outside of the cases listed above, your personal information will not be shared with any third party without your explicit consent.
5 Cookies and Tracking Technologies
877app uses cookies and similar tracking technologies to improve your experience on the website. Cookies are small text files stored in your browser.
We use the following types of cookies:
- Essential Cookies: These are necessary for the basic functioning of the website — maintaining login sessions, verifying security, and remembering your preferences. They cannot be turned off.
- Performance Cookies: Used to analyze which parts of the website are most used and to improve the platform's speed and functionality.
- Preference Cookies: Used to remember your language, currency, and other preferences, personalizing your experience on each visit.
You can control or delete non-essential cookies from your browser settings, though this may affect some website functionality.
Cookie Management Tips
- Go to your browser settings and find the "Privacy" section
- Google Chrome, Mozilla Firefox, Safari, and Edge all offer cookie control options
- You can keep the option to block third-party cookies enabled
- Clear your browser cookies regularly
6 Your Rights Regarding Your Information
If you have an account with 877app, you may exercise the rights described below. Contact our support team to exercise these rights.
Right to Access
You may request to view what information we hold about you. We will provide it after verifying your identity.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected or updated.
Right to Erasure
In certain circumstances you may request that your personal information be deleted. However, we may be required to retain certain data due to legal obligations.
Right to Object to Processing
You may object to the processing of your information for specific purposes, particularly in the case of marketing communications.
Right to Data Portability
You may request a copy of the information we hold about you in a structured, readable format.
Right to Restriction
In certain circumstances you may request that the processing of your information be restricted, such as while a dispute about the accuracy of the data is ongoing.
7 Protection of Minors' Information
877app is for individuals aged 21 and above only. We do not knowingly collect personal information from anyone under the age of 21.
Age is verified at the time of account registration, and additional verification via ID document is available where needed. If we become aware that information from a minor has been collected by mistake, we will immediately delete that information and close the relevant account.
To learn more about responsible gaming, please visit our Responsible Gaming page.
Age Verification Process
- Date of birth verification at the time of registration
- National ID card or passport verification
- Requesting additional documents in suspicious cases
- Immediate closure of underage accounts
8 Changes to the Privacy Policy
877app may periodically update this privacy policy as needed. Reasons for changes may include: launching new services, changes in legal obligations, technological improvements, or enhancements based on user feedback.
If any significant changes are made, we will:
- Update the revision date at the top of this page.
- Notify registered users via email where possible.
- Provide sufficient notice before the new policy takes effect.
If you continue to use the platform after a policy change, it will be considered that you have accepted the new policy. Therefore, it is recommended that you visit this page regularly.
9 Privacy Contact
If you have any questions about this privacy policy, wish to exercise your rights regarding your information, or have any concerns related to data protection, please contact us using the methods below:
24/7 Live Chat Support
Our Bengali-speaking support team is available 24 hours a day, 7 days a week via live chat to answer your privacy-related questions. You can start a live chat from any page on the platform.
Contact by Email
For formal privacy-related requests, please email:
We generally aim to respond to your request within business days.
Related Policies
To learn about our complete policy framework, please visit the pages below: